Careers
Client Services Receptionist
Position Overview:
The Client Services Receptionist is an hourly, part-time position that serves as an advocate and liaison to our homeowners from application to completion of construction and move-in while working to remove barriers to their recovery.
Essential Duties and Responsibilities:
Greets visitors and maintains visitor log.
Central point of contact for all incoming calls for the organization. Screening incoming calls to identify prospective clients and/or refer to other RTH resources as needed; track incoming data for reporting.
Interview prospective homeowners and work with them to complete an application for RTH assistance.
Research service organizations and refer homeowners who require housing, food, or other needs to appropriate services.
Act as a reliable point of contact for the homeowners throughout the rebuilding process; ensuring the homeowner understands where they are located in the program pipeline at all times.
Input homeowner data and upload documents into the database (Salesforce); update case notes daily.
Process and distribute mail as appropriate.
Maintain supply inventory and process monthly orders for required items.
Scanning all incoming checks into the Evernote system and distribute to the Finance Office for deposit.
First point of contact for troubleshooting office facility issues (utilities, fire alarm, etc.).
Coordinate office events (holiday parties, staff meetings, etc.).
Requirements:
High School diploma or equivalent.
One to two years of general work experience and/or training in customer service.
Experience with Customer Relations Management Systems is preferred (i.e., Salesforce, Razors Edge, etc.).
Excellent computer skills in Microsoft Windows and Google Suite.
Extensive use of the internet and cloud-based software.
Constituents Relationship Management systems and databases/spreadsheet software.
Experience with online, digital, and social media (e.g., Facebook, Twitter, Constant Contact, etc.).
Compensation and Benefits:
$17-$20 hourly based on experience, 20 to 24 hours weekly
13 paid holidays at the candidate’s normal daily rate (working an average of 24 hours/week, the candidate would receive 5 hours of paid leave for the holiday).
An additional 24 hours of Paid Time Off (PTO) for observance of religious holidays or sick leave are available after the initial probationary period of 90 days.
Paid vacation is available after six (6) months of employment and accrues depending on the average work schedule.
Submit a cover letter, resume, and references to: RTHHumanResources@rebuildinghouston.org
